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POLICIES

POLICIES

Your Aerix product guarantee (2 years)

 This Guarantee is offered in relation to purchases made in EU only and shall be governed by the laws of (France) (applying in the country in which purchase of the product takes place)

  • What is included in this warranty?

If an Aerix product is defective in normal domestic use, due to a fault in materials or workmanship, Aerix will at its discretion (and subject to the terms contained herein) either regulate, adjust, repair or replace it free of charge within a reasonable time after return of such product during the Warranty period to Aerix’s address (detailed below). This Warranty is offered from the date of purchase by the original end user and covers the cost of parts and associated labour required to correct such defects in materials or workmanship arising and advised to your retailer or Aerix during a period of Two (2) Years from the original date of purchase.

 

Exchange and Returns

During 14 calendar days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition. Only items that have been purchased directly online or by phone from Aerix.co can be returned to or exchanged with Aerix.co. 

Returns will only be accepted if labels and original packaging are fully intact. Aerix.co cannot accept returns where labels have been removed.

Once we have received and inspected your return, you will receive an email confirmation that your return is completed and your refund will be issued. The full process shouldn’t take more than two weeks

Please note that depending on your financial institution it may take an additional 2–10 working days for the credit to show in your account

 

Payment methods

PayPal

PayPal is a very safe and easy way to pay. You can use your credit card or bank account without exposing your account numbers. You can link your credit card or bank account to your PayPal account so you don't have to enter your card number or address everywhere you shop. Just log in to PayPal and quickly check out in a few clicks.